A well-oiled logistics service can be a competitive advantage, giving businesses faster delivery time, lower shipping costs, and happier customers. However, many companies approach logistics with a “good enough” attitude. They believe that if their logistical services are meeting baseline expectations, they shouldn’t mess with a good thing.
But your logistical services should be more than good — they should be outstanding. They should support your business goals and help your company grow.
If you aren’t getting the most out of your logistical services, you could be missing out on lower operational costs and better customer satisfaction scores. Learn how to identify the signs you aren’t getting the most out of your logistical services and what you can do to improve them.
Signs You Aren’t Maximizing Your Logistics
There is always room for improvement in business, but these red flags could indicate you need to reevaluate your logistical services sooner rather than later.
Unexplained Increase in Shipping Costs
Rising costs can be an unavoidable part of doing business. However, there should be a clear reason behind those increases. If your shipping costs keep rising unexpectedly, there may be a problem. It could be inefficient routes, poor packaging choices, or a logistics provider who isn’t getting you the best deals with partners.
Frequent Delivery Delays
Like rising costs, some delays are inevitable. But delays should be few and far between. If you are experiencing late arrivals, it could be a logistical issue. Unreliable delivery times aren’t just annoying for customers. They could also be damaging your brand reputation.
High Damage Rates
Accidents happen, but they shouldn’t happen often. Your inventory should be well-cared for and arrive in perfect condition. If you are getting a lot of feedback about damaged products, you need to see how your logistical services handle things.
Limited Tracking and Reporting
One of the benefits of working with a logistical partner is the tracking and reporting they provide. This can be helpful information for your business, but it’s also an essential tool for customers. If you can’t track shipments in real time or access reports on logistics, that’s an issue.
Unable to Scale With Your Growth
A good logistical services provider should be able to seamlessly scale its services with your business growth. You shouldn’t have to worry about getting big for them to handle. If your recent growth has left them scrambling to keep up, it’s time to find a new provider.
How to Find the Right Logistical Services
Your logistical services should be part of a streamlined system that helps you meet your goals and exceed customer expectations. Here are some tips to help you find the right logistical services for your business:
- Define your logistical requirements. Know your shipment volume, product type, and ideal delivery timelines. This information will help you find the right logistics partner.
- Look at their tech. Cutting-edge technology will help make routes more efficient and provide customers with real-time package tracking. It also gives your business valuable data and reporting that can help improve your operations.
- Consider their history. Look at how long the company has been around and what reputation they’ve built. If they’ve been in the logistics business for a long time and have a solid reputation with their customers, that’s an excellent sign that they are the company you want to work with.
- Ask about their coverage. If you need nationwide service, make sure the logistical provider can handle that scale without compromising shipping speeds. They should have a network of partners so you can reach your customers.
- Compare multiple quotes. Cost matters, but the cheapest option is often more expensive in the long run. Carefully compare services, prices, and customer support options before deciding.
BLS Offers Logistical Services to Optimize Every Mile
If you feel like you aren’t getting enough from your current logistical services, Beitler Logistics Services (BLS) can help. We’re passionate about helping you achieve your goals and have decades of experience working with companies like yours. From warehousing to specialized delivery, cross-docking, and more, we help you take control of your supply chain and optimize every mile of the journey.
Contact BLS today for a free consultation, and let’s talk about a customized logistics strategy for your business.